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Concerned About Care Standards in a Care Home or by a Home Care Provider - But Seeking Resolution, Not Conflict?

When care falls short of expectations, families often struggle to address concerns without escalating tension. Instructing a solicitor is one option for addressing concerns, however, this route can be perceived by some providers as antagonistic, often prompting them to engage their own legal representation.

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2Manage Concern provides a non-legal, low-cost alternative focused on constructive resolution.

 

We work with families and care providers to resolve issues early, avoiding formal complaints

or regulatory escalation.

  • Over 26 years' executive experience in health & social care
  • Complaint Drafting & Management
  • Representation & Advocacy
  • Proportionate Escalation to Regulators
  • Access as much or as little assistance as you need
  • Available 7 Days a week including evenings & weekends
“I am more than grateful to Leon Steer for his services in helping me to keep my husband in a local Care Home. My husband needed to have full time care after approximately seven weeks in hospital. At that time, with the help of the family, we decided to have him as close to home as possible. There were complications with financing his stay with the local authorities and Leon was able to offer his time and expertise which brought about a positive resolution. At all times I found Leon to be professional and his expert knowledge comes highly recommended.”

Celia Banner

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